Shipping policy
Shipping and delivery
Delivery area
We deliver to Germany and all other countries in the European Union. Outside the EU we deliver to Switzerland and Norway. The checkout checks whether a product can be delivered to your address.
Shipping costs
Standard shipping within Germany costs €4.95. From an order value of €49 we ship free within Germany.
For Austria and the other EU countries as well as for Switzerland and Norway, a fixed amount applies per product group. It is charged once per order for each product group, no matter how many items of that group you order. All amounts apply to standard shipping and include VAT.
| Product group | Germany | EU countries (excluding Germany) | Switzerland and Norway |
|---|---|---|---|
| Posters without frame and posters with hanger | €4.95 | €10.49 | €12.49 |
| Mugs, shirts, hoodies, sweatshirts, kids' clothing, baby bodysuits, phone cases, bags, calendars | €4.95 | €9.99 | €12.99 |
| Canvas, framed posters, wood prints, foam board | €4.95 | €24.99 | €52.99 |
| Acrylic and aluminium | €4.95 | €39.99 | €64.99 |
| Zip hoodie | €4.95 | €8.99 | €12.49 |
| All other products | €4.95 | €13.99 | €19.99 |
If you order products from different product groups, they may arrive in several parcels. Shipping costs are calculated per product group and added together. You see the total in the checkout before you complete your order.
Delivery times
We print after you place your order. For special requests, custom pictures, calendars and digital portraits, production only starts once you approve your personal preview. The delivery time includes printing and shipping and starts with your order, for these products with your approval. Delivery to Germany generally takes 5 to 9 working days.
- Germany: usually 5 to 9 working days
- Other EU countries: usually 5 to 12 working days
- Switzerland: usually 7 to 14 working days
The expected delivery time is also shown on the product page. Before Christmas and on public holidays it can take longer.
Where we print
We work with print partners in Europe. Which print shop produces your order depends on the product and the country of delivery.
Customs and duties outside the EU
For deliveries to countries outside the EU, import duties, taxes and carrier fees may apply, unless they were already calculated in the checkout. You bear these costs.
Deliveries to Switzerland and Norway: depending on the product, the parcel may ship from the EU. In that case customs duty and import tax may be due on delivery, to be paid by the recipient.
Digital products
For the digital portrait you receive the preview by email the same day, usually after a few hours, and the finished file after your approval. There are no shipping costs for this.
We are happy to answer questions about your delivery at kontakt@printmypet.de.