Everything you want to know

From 15 November to 27 December 2026, every product we create from your photo comes with the digital file of your design, free by email. For orders of €69 or more (excluding shipping), we also add a white mug (325 ml) with the same design for free, one mug per order. Gift cards and purely digital products do not count towards the order value.

Daylight, eye level, a sharp face and a fairly close view. Avoid flash and heavy filters.

Yes. You see your picture in the live preview while ordering. If you have a special request, you get a personal preview by email before printing. For the wish image, coloring pages and the memory video, you get the preview by e-mail only.

The live preview doesn't show exactly what you have in mind? Just order anyway and write your wish in the field below. Before anything is printed, you get a personal preview from me by email. We make every special request happen, free of charge, and we only print once you're happy.

Printing and shipping from Germany and Europe usually take 5 to 9 working days. For wall calendars, allow extra time for the preview and approval, around 2 to 3 weeks in total. For custom portraits, the 5 to 9 working days start once you approve the preview. Digital portraits need no shipping: we email you a preview the same day, usually after a few hours, followed by the final file after your approval.

Yes, even from separate photos. Please use the custom design request form.

Shipping within Germany is a flat 4,95 €, with free shipping on orders of 49 € or more. You can find the rates for each country in our shipping overview. The amount shown at checkout before you pay is the binding charge.

Personalised items are excluded from withdrawal. You see your picture in the live preview while ordering. If you have a special request, you get a personal preview by email before printing. If there is a printing error or damage in transit, we will reprint it free of charge.

20% of our profit goes to animal welfare. We publish the amounts on our animal welfare page.

Wall art in ten materials (posters, canvas, framed and unframed, acrylic glass, aluminium, wood and more), acrylic stands, mugs, colour-changing mugs and travel mugs, clothing, phone cases and bags, cushions and blankets, the wall calendar 2027, digital portraits and gift vouchers. You can find the current range in the menu. Custom designs are available on request.